Popular Questions
| 1. | Do I have to create an account to buy tickets or vote? |
Yes, an account is required so that transactions and votes can be recorded and processed securely.
| 2. | How to create a KREEN Connect account? |
1. Click the Register button on the main page.
2. Enter your active email address and phone number.
3. Create a password.
4. Click Register.
You can also register using your Google account.
| 3. | Forgot password, what to do? |
If you forget your KREEN account password:
1. Click Forgot Password on the login page
2. Enter your registered email
3. You will receive an email to reset your password
4. Open the email and select Reset Password
5. Enter New Password
6. Enter Confirm New Password
7. Click Save
Once your password has been successfully updated, you can immediately log back in using your new password.
| 4. | Can I change the email or phone number on my account? |
Yes, go to Profile → Account Settings → Change Data → Save.
| 5. | How to join as a KREEN partner? |
KREEN offers collaboration opportunities for event organizers and competition owners who wish to utilize digital ticketing and voting services.
To become a KREEN partner, you can:
1. Contact the KREEN team at +62 821-2459-4440
2. Provide information about your upcoming event or competition
3. The KREEN team will conduct an evaluation and technical discussion
4. If approved, KREEN will assist with ticketing and/or voting setup
As a partner, you will receive a secure system, real-time reporting, and technical support throughout the event.
| 6. | How can I find out the progress of my complaint? |
If you contact KREEN Customer Support regarding ticket, payment, or voting issues, please follow these steps:
Every complaint will be recorded and processed by our team.
You can inquire about the progress of your complaint by including:
• Account name
• Registered email or phone number
• Order number (if applicable)
• Proof of transfer
The KREEN team will provide updates via email or the communication channel you use.
We are committed to following up on every complaint professionally and transparently.
| 7. | What do I need to know about ordering on KREEN? |
Here are some important things to know about ordering on KREEN:
• Ticket orders and voting can be made with or without a KREEN account, depending on the policies of each event.
• For certain events, users are required to log in or create an account to process orders.
• Every order will be recorded in the KREEN system and, if using an account, can be accessed through your account.
• The order status will change to successful once payment is confirmed.
• Tickets and/or voting rights are digital and will be sent to your registered email or can be accessed through your KREEN account (if logged in).
• Each event has its own terms and conditions regarding pricing, quotas, validity periods, and change or cancellation policies.
• We recommend that you always check the event details and conditions before making a reservation.
| 8. | What is KREEN? |
KREEN is a platform for purchasing event tickets and conducting digital voting on various competitions.
| 9. | What services are available at KREEN? |
KREEN provides event ticket purchasing and digital voting services.
| 10. | Is KREEN accessible via mobile devices? |
Yes, KREEN can be accessed via browser on desktop and mobile devices.
