Popular Questions
| 1. | Do I have to create an account to buy tickets or vote? |
Yes, an account is required so that transactions and votes can be recorded and processed securely.
| 2. | How to create a KREEN Connect account? |
- Click the Register button on the main page.
- Enter your active email address and phone number.
- Create a password.
- Click Register.
You can also register using your Google account.
| 3. | Forgot password, what to do? |
If you forget your KREEN account password:
- Click Forgot Password on the login page
- Enter your registered email
- You will receive an email to reset your password
- Open the email and select Reset Password
- Enter New Password
- Enter Confirm New Password
- Click Save
Once your password has been successfully updated, you can immediately log back in using your new password.
| 4. | Can I change the email or phone number on my account? |
Yes, go to Profile → Account Settings → Change Data → Save.
| 5. | How to join as a KREEN partner? |
KREEN offers collaboration opportunities for event organizers and competition owners who wish to utilize digital ticketing and voting services.
To become a KREEN partner, you can:
- Contact the KREEN team at +62 821-2459-4440
- Provide information about your upcoming event or competition
- The KREEN team will conduct an evaluation and technical discussion
- If approved, KREEN will assist with ticketing and/or voting setup
As a partner, you will receive a secure system, real-time reporting, and technical support throughout the event.
| 6. | How can I find out the progress of my complaint? |
If you contact KREEN Customer Support regarding ticket, payment, or voting issues, please follow these steps:
Every complaint will be recorded and processed by our team.
You can inquire about the progress of your complaint by including:
- Account name
- Registered email or phone number
- Order number (if applicable)
- Proof of transfer
The KREEN team will provide updates via email or the communication channel you use.
We are committed to following up on every complaint professionally and transparently.
| 7. | What do I need to know about ordering on KREEN? |
Here are some important things to know about ordering on KREEN:
- Ticket orders and voting can be made with or without a KREEN account, depending on the policies of each event.
- For certain events, users are required to log in or create an account to process orders.
- Every order will be recorded in the KREEN system and, if using an account, can be accessed through your account.
- The order status will change to successful once payment is confirmed.
- Tickets and/or voting rights are digital and will be sent to your registered email or can be accessed through your KREEN account (if logged in).
- Each event has its own terms and conditions regarding pricing, quotas, validity periods, and change or cancellation policies.
- We recommend that you always check the event details and conditions before making a reservation.
| 8. | What is KREEN? |
KREEN is a platform for purchasing event tickets and conducting digital voting on various competitions.
| 9. | What services are available at KREEN? |
KREEN provides event ticket purchasing and digital voting services.
| 10. | Is KREEN accessible via mobile devices? |
Yes, KREEN can be accessed via browser on desktop and mobile devices.
