To maintain the security of your KREEN account, we recommend that you: • Do not share your password with anyone • Use a strong and unique password • Always log out after using your account on a public device • Ensure your email and telephone number are active and accessible

Some common causes include: • Email or telephone number has not been verified • Incorrect password • Temporary network or system disruption If the problem persists, please contact KREEN Customer Support (Kenta - 62 852-3230-4965)